EST Adventure Booking and Cancellation Policy


Terms & Conditions of Travel

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the Travel itinerary relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.


  1. Our contract

Travel organizer, EST Adventure (hereinafter EA/we) provides service of organizing and realization of travels (hereinafter – Travel), since it is web based Travel sales, Travel can be reserved through online service In connection to that, Service agreement procedure (hereinafter Agreement) of EST Adventure is concluded electronically between EA and client (hereinafter Traveler/you).

Agreement is considered concluded at the moment when booking confirmation is issued by EA for which Traveler previously has sent the booking request electronically. By sending the booking request Traveler has accepted Travel itinerary and as such it is part of the Agreement.


  1. Payment requirement

At the moment of applying, it is required that Traveler pays 25% of the Travel price, to secure the booking, if it’s not settled differently by the Travel itinerary. Final balance is due 31 days before the trip start date. If Traveler doesn’t make payment in full 30 days before the start of the trip, it will be considered as Travel cancelation.


  1. Acceptance of booking & final payments

If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice. Please refer to your booking confirmation invoice for details regarding final payments. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.


  1. Your details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Also, all Travelers are required to have travel insurance, provided by an independent third party. Your booking cannot be confirmed without provision of these details.


  1. Cancellation by the Traveler

The Traveler has the right to cancel the Travel, for which is required to inform us by email. Date when the cancelation email is received is basis for calculating the compensation that belongs to us expressed as a percentage of the total cost of the Travel:

Customers can cancel bookings on these terms, and we will manage payment/refunds.


You can cancel bookings on these terms, and will be refunded accordingly:

– 31 days or more before departure: we refund 100% of holiday cost, less any deposit paid.

– 30 days or less before departure: we refund 0% of holiday cost.


If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third-party tour and transport operator fees.

In the case of returning goods and/or returning funds to the buyer who previously paid with one of his payment cards, in whole or in part, and regardless of the reason for the return, EST Adventure is obliged to make a refund exclusively through VISA, EC / MC and Maestro payment method, meaning that the bank will at the request of the seller make a complete refund of funds to the account of card user.


When entering payment card information, confidential information is transmitted via public networks in protected (encrypted) form using SSL protocol and PKI system, as currently state-of-the-art cryptographic technologies.

The security of the data during the purchase is guaranteed by the payment card processor, Banca Intesa AD Belgrade bank, so the complete collection process is carried out on the bank’s pages. Your payment card information is never available to us, or our system.


  1. Cancellation by us

EA may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. EA is not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips; your booking consultant will advise if differences apply.


  1. Prices & surcharges

Prices shown on the website are displayed in a foreign currency, and if the payment is made by Traveler – resident, the price will be calculated at the mid exchange rate of National Bank of Serbia. Prices are formed based on EST Adventure business policy and as such cannot be the subject of complaints of Traveler.

VAT is not shown on the basis of article 35 of the Law on VAT (official gazette no. 84/04.)


The land price of your trip includes:


– all accommodation as listed in the Trip Notes

– all transport listed in the Trip Notes

– sightseeing and meals as listed in the Trip Notes

– the services of a group leader as described in the Trip Notes


The land price of your trip does not include:


– international or internal flights unless specified

– airport transfers, taxes and excess baggage charges unless specified

– meals other than those specified in the Trip Notes

– visa and passport fees

– travel insurance

– optional activities and all personal expenses


  1. Age & health requirements

Traveler must be older than 18 years and younger than 65 years. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are suitably fit to allow full participation in the trip and to obtain proper and detailed medical advice for the latest health requirements and recommendations for your destination. Where you do not do so and are either not allowed to enter any country or suffer personal injury as a result, we have no liability to you for any loss or damage which you may suffer.


  1. Passport & visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Travel Itinerary for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.


  1. Travel insurance

Travel insurance is compulsory for all our Travelers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of €50,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.


  1. Accommodation, meals and transportation

Accommodation can vary by type: hotels, guesthouses or households. Common to all is that they are official units categorized according to the applicable laws of the Republic of Serbia or any other country where the Travel is realized. Types of rooms are determined by the reception desk or by the owner of the household. The Traveler will be accommodated in any officially registered accommodation unit in the accommodation facility described in the Travel Itinerary, regardless of the characteristics of travelers, the location and position of the object, floors, proximity to noise, parking and others.


The Traveler undertakes the responsibility to know and to respect the rules of conduct in the accommodation facility in particular to: depositing and keeping money and valuables, food and drinks in the room, respecting the house rules, accommodation and leaving the room at a certain time, the number of people in the room and others, because we are not responsible for any damages arising therefrom.

Meals can be realized in two ways, as part of the Travel Itinerary or as an additional service that is not included in the Travel Itinerary which are realized by third parties – caterers. If meals are part of the Travel Itinerary, it is either part of the service provided by accommodation facilities: hotels, guesthouses, households, or it is a separate service provided for the occasion especially hired caterer (restaurant, farm and winery).

If meal is a separate service provided by specifically hired caterer, menu can be arranged at the request of the Traveler prior to the conclusion of the Agreement and then it becomes an integral part of it. Meals in hotels, boarding houses and households are prepared under the basic policy of the house and we have no influence on their composition. Meals are prepared in accordance with the usual nutritional habits of the area where the Travel is realized, if the Traveler has some special requirements with regard to nutrition (health, religious or other reasons), it is necessary to emphasize when negotiating Travel, otherwise we will not be held responsible for not meeting these requirements and such complaints will not be considered reasonable.


Transportation is realized with EA owned vehicles, and if necessary, vehicles can be hired from third parties or carriers can be hired. The Travel is realized by private car, mini-van and van, except that, where applicable, may engage larger vehicles when required by a specific Travel and when it is defined in the Travel Itinerary.


The Traveler has the obligation to behave appropriately in the vehicle and to respect traffic regulations; otherwise we have the right not to accept Traveler to the vehicle or to remove him from the vehicle in the presence of the police, where further transport to the destination will not be the responsibility of EA. The travel direction, breaks, place and their length are determined by a guide / driver. The Guide / driver has the right due to unforeseen, unavoidable or security and similar circumstances, to change the timetable, itinerary or the sequence of site visits.


  1. Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.


  1. Change of itinerary

While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a major change, we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in four of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.


After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.


  1. Authority on tour

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.


  1. Limitation of liability

We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.


To the fullest extent permitted by law: any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded; you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.


To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.


Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.


  1. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.


  1. Claims & complaints

If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.


  1. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.


  1. Photos & marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.


  1. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).


  1. Applicable law

The laws of Republic of Serbia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Belgrade, Serbia.


  1. Registered address

EST Adventure d.o.o., Bulevar Vojvode Mišića 17, 11000 Belgrade, Serbia

These Terms & Conditions of Travel apply from 01.01.2018.


Privacy Policy


Our Privacy Policy

Most importantly, we are committed to protecting the privacy of everyone using this website.

As a user we never, ever display or provide your contact details to anyone else, unless you specifically request us to do so.

This policy applies to all pages on the domain, and to users accessing the Service worldwide.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you place an order or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.


How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.


To protect your privacy in a best possible way, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking


We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your selected product and/or service

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.



Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

EST Adventure d.o.o.

Bulevar vojvode Mišića 17/1

Belgrade, 11000


Phone: +381114094885


Terms Of Use

Please read these Terms before using this Website.

Thank you for accessing (‘this Website’). This Website is operated by EST Adventure d.o.o. (‘we’, ‘ourselves’ or ‘us’), and other wholly owned subsidiaries of EST Adventure d.o.o.

When you access this Website, or use any service offered by us on this Website (‘the Service’) you will be subject to the following terms (‘these Terms’). These Terms apply to individuals accessing the site and using its services and/or information for personal use (‘the user’ or ‘customer’).

As a user or customer, these Terms are an addition to terms set out in the booking policy.

Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to these Terms.


Acceptance of Terms

You acknowledge that you use this Website, including the Content, and the Service at your own risk. By using this Website, you signify your acceptance of these Terms, in return for which we grant you access to the Service. If at any time you do not wish to accept these Terms then you should not use this Website.

These Terms are governed by the laws of Serbia and you irrevocably agree that the courts of Serbia are to have exclusive jurisdiction in relation to any claim that you may bring against us arising out of a dispute relating to these Terms, this Website or the Service.

By using this website, you also acknowledge the principles set out in our privacy policy concerning the use of your data.


Use of the website

This Website, including the Content, is protected by copyright and/or other proprietary rights. The Content includes content owned and controlled by advertisers, suppliers or other third parties and licensed to us. All individual descriptions, specifications, images and other elements making up this Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained on this Website.

You may not make this Website available as part of another website, whether by hyperlink or otherwise, without first obtaining our prior written consent to do so. If you want to obtain our consent then please contact us at ‘’.

You have no ownership rights or licenses in any of our trading names or trademarks and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your own personal computer for viewing purposes and print out pages from this website for your own personal use, and in accordance with these terms.

You agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in or otherwise transfer any right to the technology or software underlying our sites or the Services. You agree not to modify the software underlying our sites in any manner or form, or to use modified versions of such software, including (without limitation) for the purpose of obtaining unauthorized access to our sites.

We are delighted to receive contributions to the website (including quotes, new holiday enquiries, comments on enquiries and quotes, reviews, articles, tips, photos, and general feedback comment). Please be aware that the website is accessible internationally, and by contributing in anyway, you are consenting to the publication of your contribution on or on any site or medium we deem fit. We reserve the right, where necessary in our sole discretion and without prior notice to you, to edit or reject any contributions, automatically change your username, delete your posts from our sites, deny you access to our sites, or any combination of these options.

Without limiting the foregoing, you agree that you will not use our site to take any of the following actions:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal right of others
  • Publish, post, upload, email, distribute or disseminate (collectively, “Transmit”) any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful content
  • Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person’s computer, our sites, any software or hardware, or telecommunications equipment
  • Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so
  • Transmit surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters
  • Download any file that you know or reasonably should know, cannot be legally obtained in such manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material
  • Restrict or inhibit any other user from using and enjoying any public area within our sites
  • Collect or store personal information about other end users
  • Interfere with or disrupt our sites, servers or networks
  • Impersonate any person or entity, including, but not limited to, a EST Adventure d.o.o. representative, or falsely state or otherwise misrepresent your affiliation with a person or entity
  • Forge headers, manipulate identifiers or other data in order to disguise the origin of any content transmitted through our sites, or to manipulate your presence on our sites
  • Take any action that imposes an unreasonably or disproportionately large load on our infrastructure
  • Engage in any illegal activity

You access this Website on your own initiative and you are responsible for complying with local laws and regulations. This Website is not to be accessed in any jurisdiction where, for any reason, the publication or availability of this Website or the provision of the Service (or any part of it) is prohibited. We do not represent that this Website complies with laws in all jurisdictions. You should seek legal advice if you remain in doubt you should not access this Website.


Use of cookies

By using this site, you specifically consent for us to use cookies in accordance with our cookies policy


Disclaimer of warranty

We make every effort to ensure that the information and services of this website are beneficial to both user and supplier. However, this website, the service and the content of this Website is provided by us on an ‘as is’, and ‘as available’ basis. All warranties, express or implied, of any kind are excluded as far as is permitted under applicable law. This includes (but is not limited to) exclusions of warranties of title, satisfactory quality, fitness for a particular purpose, and non-infringement of proprietary or third-party rights. We make no warranty that:

  • the service will be uninterrupted, timely, secure or error free
  • that the website is free of computer viruses or other harmful components
  • the information and results that may be obtained from the use of this service will be acceptable to the user or supplier
  • the quality of any products, services, information or other material purchased or obtained through this service or from this service will meet either user or supplier expectations


Limitation of Liability

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, we will not be liable to you or any other person for any direct, indirect, consequential, incidental, special, or punitive damages including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, whether in contract or in tort (including negligence), arising in any way out of:

  • Access to or use of or inability to access or use the site or any linked sites or its contents.
  • The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service.
  • Unauthorized access to or alteration of your transmissions or data.
  • Statements or conduct of any third party on this website or service
  • Any other matter relating to this website or service.

Other specific limitations and exclusions that apply to the user are expressed in the disclaimer.



You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


Breaches of these terms

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or otherwise engage in conduct we deem inappropriate, we may take such action as is required, including terminating or suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Force Majeure

If there is any failure or delay in performance of our obligations resulting from events or circumstances not reasonably within our control, we will not be liable or have any responsibility of any kind for loss or damage incurred by you.



Each provision of these Terms stands alone and if any provision is, or becomes, invalid or contravenes any applicable regulations, the remaining provisions will not be affected.

Our rights and remedies under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

If at any time we waive any breach of any obligation arising under these Terms then that does not mean we have waived any other breach, and we shall subsequently have the right to enforce all obligations.